Failed downloading critical file

Discussion in 'General Archive' started by MooMooville, Jan 15, 2015.

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  1. MooMooville

    MooMooville Forum Greenhorn

    So since the new update I have been getting this error. I have tried what I was suppose to, I deleted the DSOclient temp folder and cleared java. Redownloaded and updated the game. I can still log in, get to the character screen, but when I select any character I get the error message. This happens both in the download version and in the in browser version of the game. Any ideas that might help me out would be great.
     
  2. fuzbucket

    fuzbucket Forum Apprentice

    same issues.. same attempts to fix. same results. service ticket submitted, no reply. evern reinstalled java.. no luck.
     
  3. jprowdley

    jprowdley Forum Greenhorn

    Dro Thin Client not responding at all. It just sits there. Several attempts to load game. Shame connecting via the online portal doesn't work anymore the only option is to download the game from that site. Miss the old days when everything worked. More errors and more load times make it hard to continue to pay for play.
     
  4. Mal3ficent

    Mal3ficent Guest

    I am forwarding it to Dev. Team.
    You are not alone, many players are experiencing the same issues at this moment.
    I hope it will be fixed ASAP.

    EDIT: Name the server you are playing on.
     
    Last edited: Jan 15, 2015
    crazyelli and Jettemee like this.
  5. sebastian_fl

    sebastian_fl Count Count

    I have had the same, but clean-up helped. Java temp/apps/applets; %temp% folder, temporary internet files, and cookies. also flushed dns just in case. Try follow these steps from faq, looks like they might help in this case.
     
  6. XXXX1234

    XXXX1234 Forum Greenhorn

    Tegan Server for me. Unlike previous poster, clearing all that didn't work for me and have tried both client and browser since.

    File that shows not downloading properly has the name gamblerwindow in it.
     
  7. franks70

    franks70 Forum Greenhorn

    AGATHON: THANKS AGAIN FOR ANOTHER GREAT UPDATE:mad:

    MRMCMANN IS VERY UPSET:mad:
     
    Amethystine, Jettemee and _Static_ like this.
  8. MegaNuker

    MegaNuker Forum Ambassador

    Possible work around.

    Download install from test server
    Download and install from live server. Once the critical file is downloaded from test server should be OK on live server.
     
    Last edited: Jan 15, 2015
  9. sebastian_fl

    sebastian_fl Count Count

    I was getting this error again on the other maps, but after restart (a couple of times) it was getting better, though appeared on the new map. It took me 6-7 restarts to load kingshill, because I was getting some nebula errors in addition to this (for example 'failed to apply skin on a pet' or something like this). keep trying and maybe it will start working like for me.

    It is highly improbable that is the Dev bug, so there would be nothing to fix. There is no way Dev/QA team might have missed it. It must be capacity of the download server, the bandwidth or slow connection between you and the CDN node with a file which causes timeout. The file should not be missing, just cannot be downloaded at this time. Just try to download the entire game after full clean-up, or keep trying through the browser version until it finally caches all the files required.
     
    Last edited: Jan 15, 2015
  10. Wiggles

    Wiggles Active Author

    [​IMG]
     
    Herbal and Jettemee like this.
  11. Darwarren

    Darwarren Count Count

    I tried all the usual suggestions, and nothing worked, not the thin client, not the website, not even the test server.
    It cannot be a coincidence that 100's, if not 1000's of players can't get online.

    It makes me wonder, is marijuana legal in Germany?
     
    Amethystine, franks70, MANOJ and 2 others like this.
  12. Jettemee

    Jettemee Junior Expert

    I can't play today cause of this. Was able to get on for several minutes but then it went kaput. I hope event is extended for another few days because of recent issues including this "critical file".

    Server: Agathon
     
  13. Wiggles

    Wiggles Active Author

    Got in with the browser got the message again while jumping to stal place. Eventually got it to load but then noticed i was taking damage from I don't know because they was invisible.


    More:
    Its the little thingys. The drones and buzzsaws.

    Addendum:
    Nope it's just the drones.
     
    Last edited: Jan 15, 2015
  14. crazyelli

    crazyelli Junior Expert

    [Tegans]
    i have tried everything that i was told to do,,but still cant play

    also sorry i had posted on wrong page before
     
    Last edited by moderator: Jan 15, 2015
  15. fourtwenty68

    fourtwenty68 Board Analyst

    i just tried all the servers,its the same,so it must be the thin client itself and not server related. for me anyway..hope that helps.
     
  16. Mal3ficent

    Mal3ficent Guest

    You don't need to apologize, we are all facing same issues every time the new content is released.
    Moderators are not excluded.
     
    crazyelli likes this.
  17. Jettemee

    Jettemee Junior Expert

    It's happening to me on both client and browser.
     
  18. MANOJ

    MANOJ Forum Pro

    Many complained about Error 21 and the map bugs disrupting our event progress yesterday.
    The servers went down due to maintenance earlier today, was happy that things are being fixed.
    Went back in hoping to find all bugs fixed . DSO instead of resolving issues, has screwed up the entire game now.
    Thinclient crashes whenever I try logging in.
    Browser shows this new Error, Error 25 (seems like UPDATED VERSION of ERROR 21)
    BRAVO DSO !!
    [​IMG]

    Note: It still displays 'release141_6' in the bottom left corner even after the R142 update, I think that's were they have screwed it up.
     
    Herbal likes this.
  19. Multi-Sev

    Multi-Sev Forum Overlooker

    (Agathon Server)

    I had to make three log-in attempts just to get my daily box and gem this morning. "Failed to download critical file".

    This problem is not on my end. I'm on a 6 mbps dedicated line that tests smooth-as-butter (the same as always).

    This has been happening for some time, since before the last release.

    I'm finished with the game for now. I'm not even logging in for daily quests/perks if it takes this long just to do that simple thing.

    The people in charge need to get these tech issues under control.

    -Sev
     
    Last edited: Jan 16, 2015
    Jettemee and Rev like this.
  20. Rev

    Rev Active Author

    I have the same problem haven't played for almost 1 month because of it.
     
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